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This website is operated by the Immigration Services Agency for the purpose of providing information on the application procedures and use of the Trusted Traveler Program.

To those who wish to apply for the Trusted Traveler Program (TTP)
First, please perform a pre-check to confirm whether you meet the registration requirements.

Inquiries *The following inquiry desks do not answer the result of the inspection and its reason.

○ Inquiries about procedures

Information Center

Tel. 0570-013904(Call 03-5796-7112 if you are using an IP phone, PHS or are calling from abroad.)

*Weekdays 8:30 - 17:15 (JPN time)

eMail info-tokyo@i.moj.go.jp(24 hours a day, 365 days of the year)

Or please contact your nearest regional immigration services bureau.

○ Inquiries about methods of operating the system

Trusted Traveler Program Information System Help Desk

eMail ttp_support@support.jp.nec.com(24 hours a day, 365 days of the year)

If you are making an inquiry by email, please do not attach any files. Please bear in mind we will not be able to check any files even if you do attach one.