This website is operated by the Immigration Services Agency for the purpose of providing information on the application procedures and use of the Trusted Traveler Program.
Outline of the Trusted Traveler Program
Read here for an outline of the Trusted Traveler Program.
Information Guide for Enrollment in the Trusted Traveler Program
Read here carefully if you wish to enroll in the Trusted Traveler Program.
Read here for the Trusted Traveler Program Information System operation manual.
Terms and conditions of use
You must agree to accept the terms and conditions of use at the time of registering your user information if you wish to use the Trusted Traveler Program Information System.
Frequently asked questions Q＆A
Read here for frequently asked questions about the Trusted Traveler Program.
(Instruction) Upon the application of Trusted Traveler Program, applicants are supposed to attach necessary documents, such as your face photo and the copy of your passport, etc. However, there are some applications submitted without necessary documents. In such cases, we have no choice but to deny those applications. Please make use of the check list of necessary documents prior to the application to make sure you attached necessary documents.
Inquiries *The following inquiry desks do not answer the result of the inspection and its reason.
○ Inquiries about procedures
Tel. 0570-013904（Call 03-5796-7112 if you are using an IP phone, PHS or are calling from abroad.）
*Weekdays 8:30 - 17:15 (JPN time）
ｅMail firstname.lastname@example.org(24 hours a day, 365 days of the year)
Or please contact your nearest regional immigration services bureau.
○ Inquiries about methods of operating the system
Trusted Traveler Program Information System Help Desk
ｅMail email@example.com(24 hours a day, 365 days of the year)
If you are making an inquiry by email, please do not attach any files. Please bear in mind we will not be able to check any files even if you do attach one.