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Start of the Trusted Traveler Program!

Inquiries

*The following inquiry desks do not answer the result of the inspection and its reason.


Inquiries about procedures

Information Center
Tel. 0570-013904(Call 03-5796-7112 if you are using an IP phone, PHS or are calling from abroad.)
*Weekdays 8:30 - 17:15 (JPN time)
eMail info-tokyo@immi-moj.go.jp
(24 hours a day, 365 days of the year)
Or please contact your nearest regional immigration bureau.

Inquiries about methods of
  operating the system

Trusted Traveler Program Information System Help Desk
eMail ttp_support@support.jp.nec.com
(24 hours a day, 365 days of the year)
If you are making an inquiry by email, please do not attach any files. Please bear in mind we will not be able to check any files even if you do attach one.

Outline of the Trusted Traveler Program

1. What is the Trusted Traveler Program?

Previously only Japanese nationals and foreign nationals residing in Japan were able to use the automated gates*, but the Trusted Traveler Program extends the use of the automated gates to foreign business persons and other eligible foreign nationals who are visiting Japan for such purposes as commercial business, sightseeing or visiting relatives, for a short period of time; and such business persons or other eligible foreign nationals, who are deemed to be “trusted travelers” having met certain requirements, will be able to use the automated gates* by using a “registered user card” issued by the Minister of Justice.
Note: The automated gates are currently located in the landing examination areas and departure examination areas of Narita, Haneda, Chubu and Kansai airports.

2. Benefits of the Trusted Traveler Program

Foreign nationals, who are registered users enrolled in the Trusted Traveler Program, do not have to wait to undergo a face-to-face immigration examination at the immigration booth from an immigration inspector and will be able to quickly conclude the immigration examination procedures using the automated gates by using their registered user card.

3. Requirements for registration as a user of the Trusted Traveler Program

Foreign nationals must meet all of the following requirements in order to be eligible to register as a user.

(1) Foreign nationals (other than the U.S. citizens given in (2) below)

a. Persons who intend to stay in Japan for a short period of time for such purposes as short-term business, sightseeing or visiting relatives when re-entering Japan.

b. Persons who have visited Japan at least two (2) times within the 12-month period prior to the day when they came to the Immigration Bureau counter to be registered as a “Trusted Traveler”.

c. Persons who do not have a record of departure from Japan pursuant to a deportation order or a departure order.

d. Persons in possession of a passport* to which the Japanese visa exemption measures apply.
Note: The countries and regions issuing passports to which the Japanese visa exemption measures apply are as given below. However even with the passports issued by the countries and regions given below, there will be some exceptions.
Andorra, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Brunei, Bulgaria, Canada, Chile, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, El Salvador, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Guatemala, Honduras, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, Republic of Korea, Spain, Suriname, Sweden, Switzerland, Thailand, Tunisia, Turkey, United Kingdom, United States of America, Uruguay, Hong Kong, Macao, Taiwan

e. Foreign nationals must come under one of the following.

(a) At the time of submitting an application to become a registered user, the foreign national has been affiliated with one of the following public or private organizations in the capacity of director or full-time employee for at least 1 year, and intends to continue in this position after submitting the application.

(i) The Japanese national government or a local government, or an organization where the Japanese national government or a local government is the principal investor.
(ii) The national government or local government of one of the countries, regions or special administrative regions listed in d above, or an organization where such national government or local government is the principal investor.
(iii) An international organization.
(iv) A stock company issuing shares, which is listed on a Japanese financial instruments stock exchange (or its subsidiary).
(v) A stock company issuing shares which is listed on an exchange such as a financial instruments stock exchange of one of the countries, regions or special administrative regions listed in d above.
(vi) A Japanese company or a company of one of the countries, regions or special administrative regions listed in d above, whose total amount of capital or investment is 500 million yen or more.

(b) The foreign national has a business relationship with the Japanese national government or a local government, or an organization where the Japanese national government or a local government is the principal investor, or a stock company issuing shares, which is listed on the Japanese financial instruments stock exchange or its subsidiary, and has been requested by such organization or company to apply to register as a user of the automated gates owing to the need to visit Japan repeatedly for their business.

f. A foreign national who has not been sentenced to a fine or a greater criminal punishment in Japan or another country.

g. There are no circumstances deemed to be inappropriate in terms of equitable immigration control.

h. The foreign national has provided his or her personal identification information in an electromagnetic form.

i. The foreign national does not come under any of the grounds for denial of landing at the time of the registration.

(2) US citizens already enrolled in the Global Entry Program (GEP) being implemented by the U.S. Customs and Border Protection Agency (CBP) of the United States Department of Homeland Security, who wish to register as a user of the automated gates.

U.S. citizens, who are already enrolled in the GEP and wish to apply for registration to become a user of the automated gates, are not required to meet the requirements of d and e out of the requirements of the abovementioned (1).

4. Procedures to register as a user of the Trusted Traveler Program,

The procedures to register as a user of the Trusted Traveler program are, in principle, as given below, and are divided into the procedure to be followed prior to entry into Japan and the procedure to be followed after entry into Japan. However, it is also possible to undergo the preliminary inspection by going in person and applying at the registration booths located in the Japanese airports, etc.

(1) Procedures prior to entry (preliminary inspection)

Foreign nationals who wish to enroll in the Trusted Traveler Program are required to enter the necessary details on the Trusted Traveler Program website and to electronically send the application together with the necessary materials to the Immigration Bureau. Upon receipt, the Immigration Bureau will conduct an inspection as to whether the applicant meets the requirements for user registration, and will send an electronic notification as to whether the applicant will be able to go on to the next stage of inspection.

(2) Procedures after entry (secondary inspection)

Foreign nationals, who have been notified that they will be able to go on to the next stage of inspection as a result of the primary examination, will first be required to undergo the usual entry examination at the immigration booth and then to go in person to the registration booth located in the airport, etc. in order to provide their fingerprints and other personal identification information and to submit the original copies of the materials which they submitted electronically beforehand to the Immigration Bureau. Upon receipt, if the Immigration Bureau determines that it is appropriate to permit the registration, the foreign national will be registered as a user of the automated gates and will be issued with a “registered user card”.

Registered User Card (sample)
Registered User Card (sample / Front) Registered User Card (sample / Back)
Front Back